Refund policy
Effective Date: July 31, 2026
Thank you for shopping with DOBEL. We stand behind the quality of our products and want you to shop with confidence. This Return & Refund Policy outlines the conditions, eligibility, and procedures for returns, refunds, and exchanges for purchases made through our official website.
This policy applies only to purchases made through the official DOBEL website and shipped within the United States. Orders placed through Amazon or other authorized retailers are subject to the return policies of the original place of purchase.
1. Return Eligibility
You may request authorization to return eligible products within 30 days after the delivery date.
To be eligible for a return, products must:
- Be unopened and unused;
- Remain in their original, sealed packaging;
- Include all original contents, accessories, and packaging materials (where applicable);
- Be accompanied by proof of purchase or your order number.
The following packaging requirements also apply:
- Powder Stick Packs: The outer carton must remain unopened, and all individual stick packs must be sealed and unused.
- Tablet or Gummy Bottles: The safety seal must be intact and unbroken. Bottles that have been opened, used, or have a broken safety seal are not eligible for return unless they arrived damaged, defective, or incorrect.
Returns that do not meet these eligibility requirements may be refused.
2. Non-Returnable Items
Except where required by law or where products arrive damaged, defective, or incorrect, the following items are not eligible for return:
- Opened or used powder stick packs;
- Opened bottles or products with broken safety seals;
- Products purchased from third-party retailers;
- Gift cards;
- Promotional, complimentary, or free gift items;
- Clearance or final sale items (if applicable).
For food safety and quality assurance reasons, we cannot restock or resell any opened dietary supplement products.
3. Order Cancellations
Orders may be canceled only before they have entered our fulfillment process.
Once an order has been processed for shipment or shipped, it can no longer be canceled and must follow the standard return procedure described in this policy.
4. Return Shipping Costs
Unless the return is the result of our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for all return shipping costs.
Shipping charges paid for the original order, if applicable, are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages and are not responsible for returns lost during transit.
5. How to Start a Return
To ensure your return is processed correctly, all returns require a Return Merchandise Authorization (RMA).
Returns sent without prior authorization may be refused or significantly delayed.
To initiate a return:
- Contact our Customer Support team at contact@dobelusa.com with your order number and the item(s) you wish to return.
- If your request is approved, we will provide an RMA number along with detailed return instructions and the appropriate return address.
- Securely package the item and clearly write the RMA number on the outside of the shipping package.
Important: Please do not return products to our corporate office or send packages without an authorized RMA number. Doing so may delay or prevent the processing of your refund.
6. Inspection & Refunds
Once your returned item is received, it will be inspected to verify that it meets the eligibility requirements outlined in this policy.
If your return is approved:
- Your refund will be issued to your original payment method.
- We will notify you by email once your refund has been processed.
Returns are typically inspected within 5–7 business days after they arrive at our warehouse.
After your refund has been issued, your financial institution may require additional time to post the credit to your account. Processing times vary by payment provider and may take up to one billing cycle.
7. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery before using or discarding the product.
To help us resolve the issue as quickly as possible, please provide:
- Your order number;
- A brief description of the issue;
- Clear photographs of the product and packaging, where applicable.
Once we review your claim, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.
8. Exchanges
We replace items only if they arrive damaged, defective, or incorrect.
If you wish to purchase a different product, flavor, or variation, please return the eligible item for a refund (if applicable) and place a new order through our website.
9. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact our Customer Support team.
Email: contact@dobelusa.com
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST