Shipping policy
Effective Date: July 31, 2026
At DOBEL, we are committed to providing a reliable and seamless shopping experience. This Shipping Policy outlines the terms and conditions related to order fulfillment, shipping, and delivery of products purchased through our website.
1. Shipping Availability
DOBEL currently ships orders within the United States, including all 50 states and U.S. territories where carrier services are available.
At this time, direct orders placed through our website are not available for international shipping.
2. Order Fulfillment
Orders are fulfilled after payment authorization and successful order verification.
DOBEL reserves the right to delay processing, request additional verification, or cancel orders when necessary to protect customers and prevent unauthorized transactions.
Orders containing incomplete, inaccurate, or unverifiable information may experience processing delays.
3. Shipping Methods and Delivery Estimates
Available shipping options and applicable costs are displayed during checkout based on your shipping address, order details, and carrier availability.
Delivery estimates provided at checkout and throughout our website are for reference only and are not guaranteed delivery dates.
Actual delivery times may vary due to factors outside of DOBEL’s control, including carrier delays, weather conditions, holidays, peak shopping periods, or other unexpected circumstances.
4. Shipping Charges and Promotions
Free Shipping: We offer Free Standard Shipping on all U.S. orders of $70.00 USD or more (calculated after any discounts/promotions and before applicable taxes).
Orders Under $70: For orders totaling less than $70.00 USD, a calculated standard shipping fee will be applied and displayed clearly at checkout.
Any promotional shipping offers will be applied according to the specific terms displayed on our website or during checkout. DOBEL reserves the right to modify or discontinue shipping promotions at any time without prior notice.
5. Carrier Handling and Delivery Responsibility
Once an order has been shipped and transferred to the carrier, the package is subject to the carrier’s handling, tracking, and delivery procedures.
DOBEL works closely with our shipping partners to support successful delivery; however, we cannot guarantee carrier delivery timelines or prevent delays caused by circumstances outside our control.
6. Customer Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
DOBEL is not responsible for delays, failed deliveries, additional shipping costs, or returned packages resulting from incorrect or incomplete address information provided by the customer.
If a package is returned to DOBEL due to an incorrect address, refusal, or failure to claim the shipment, additional shipping charges may apply for reshipment.
7. Undeliverable or Returned Shipments
If a shipment is returned to DOBEL as undeliverable, our Customer Support team will work with the customer to determine the appropriate next steps.
Depending on the circumstances, customers may be responsible for applicable reshipping fees or other related costs.
8. 30-Day Return Policy
We want you to be completely satisfied with your purchase. Customers may request a return within 30 days from the date of delivery.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
To initiate a return or learn more about return procedures, please reach out to our support team before shipping any items back to us.
9. Shipping Support
If you have questions regarding your shipment or need assistance with an order, please contact our Customer Support team:
Email: contact@dobelusa.com
We are committed to helping ensure your DOBEL experience is simple, transparent, and reliable.